FAQs / T&Cs

Delivery Service

1. atomi is not responsible or liable for any expenses or losses incurred resulting from the delayed voyages, regardless of the cause of delay.

2. Delivery service is available between Monday to Friday (11.00 am - 5.00 pm). There is no delivery on weekends & public holidays. Additional fees will be chargeable on a case-by-case basis for date and timing outside the regular hours stated above. All extra costs incurred due to lack of lifts, out of service areas and or any additional charges from the delivery company are to be borned by the customers.

3. atomi does not provide disposal of furniture or items discarded by the customers.

Lead Time

The lead-time for all new orders of furniture and lifestyle products may take up to approximately 3 months from order confirmation to arrival in Singapore. Due to global supply chain challenges, we may be experiencing delays which are beyond our control. 

Exchange Policy

atomi is not required to offer remedy if the customers cause the damage to the furniture or accessories, such as in the event if they damage the item through their own actions, or if the defect was caused by the consumer through misuse, inappropriate storage or any actions that cause the damage.

Product Discrepancy

All of our products are available in a variety of woods. The catalogs and display items give you an idea of what each wood species looks like, as well as, some of its characteristics. Keep in mind that wood varies in color, figure, grain and texture, with no two boards looking exactly alike. These natural occurrences shall not be deemed as defects. No exchange or refund will be allowed, unless it is a manufacturing defect, defined under the warranty policy of our manufacturers.